FAQs on User Management

Answers to questions on user management

How can I deactivate a user?
To be able to deactivate a user on the Admin Console. Follow the steps below: Login into the Admin Console. Locate the "Customers" sub-tab unde...
Sat, 2 Mar, 2024 at 9:09 PM
How can I activate a Customer?
To reactivate a previously deactivated Customer, please follow these steps: Select the user within the Customer module Click the three dots dropdown menu...
Fri, 12 Jan, 2024 at 4:25 PM
Why is the image of my user's BVN empty?
The BVN image of a user could be empty on the admin platform if the said BVN does not have an image linked to it. It could also be as a result of slow or po...
Mon, 6 Jun, 2022 at 12:30 AM
Can my user use another country's KYC?
KYC, which means Know Your Customer, is a defined regulatory process where users or entities are verified to know their authenticity and the source of their...
Thu, 26 May, 2022 at 8:09 PM
Why is location required for my user?
The mobile and web apps from Lendsqr has location requirements turned on by default. This is for two principal reasons: It allows the lender to restrict t...
Wed, 31 Jan, 2024 at 9:09 PM
Do you report data to credit bureau?
Lendsqr reports credit information to credit bureaus on behalf of lenders. This feature is automatically enabled and reporting is done on a weekly basis. 
Mon, 13 Jun, 2022 at 11:14 PM
What is KYC for customers?
KYC (Know your customer/client) is the process of verifying the identity of a customer/user. It helps to prevent financial institutions from being used, by ...
Sun, 17 Apr, 2022 at 10:19 PM