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Knowledge base
FAQs
Overview
9
What is Lendsqr?
In which countries does Lendsqr operate?
What product does Lendsqr offer?
Does Lendsqr give out loans?
Does Lendsqr have a Core Banking Application (CBA)?
View all 9
General
22
Who is a lender?
Who is a borrower?
Can I be a lender?
How much does Lendsqr charge for services?
How do I change the logo on my web app?
View all 22
Settlement
4
How can a lender view their settlement account?
How can we move money from settlement account to disbursement account, for our customer to be able to withdraw?
What is the difference between settlement and disbursement account?
When do I get settled as a lender?
Loans
25
Can a user delete their card from the app?
Can I disburse loans to user's bank account directly?
Can I prequalify customers for loan?
Can my users apply for loans outside Nigeria?
Can user take a loan without a card?
View all 25
Transactions
10
Can you debit accounts tied to a BVN?
Can you debit an account with Remita direct debit?
How do I fund my disbursement account?
How to view service balance and disbursement account balance?
What is direct debit?
View all 10
Administrative
15
Can I change my Organization name?
Can I create custom roles for my staff?
Can I edit my organization profile?
Can Lendsqr assist in getting a lending license?
Can my support team get training from the Lendsqr support team, on managing users on my platform?
View all 15
Mobile app
3
Can my app read the SMS of my user's phone?
What is the minimum Android requirement for my app?
Why can't my users see my app within the Google Play Store
Decision models and data
11
Can I export my data?
How do I create a new decision model?
How do I use Loci for decision model?
How does Karma work?
How Oraculi SMS SDK Works
View all 11
Product
0
Managing users and customers
5
Can my user use another country's KYC?
Do you report data to credit bureau?
How can I activate a user?
How can I deactivate a user?
Why is location required for my user?
API
2
Can I integrate my services into Lendsqr?
Does lendsqr offer API services?
Remita
29
What is Remita direct debit?
Who are those entitled to use Remita Direct Debit?
Can I use direct debit to pay for a loan before it is due date?
Does using direct debit stop users from being charged from their cards?
How do I as a lender sign up for direct debit?
View all 29
Getting Started with Lendsqr
Managing Your Organization
2
Signing Up On Lendsqr
Understanding The Dashboard
Managing Preferences
14
How to Manage Your Organization Profile
How to Edit Your Profile Details
How to View Your Support Channel Details
How to Edit Your Support Channel Details
What are Organization Documents?
View all 14
Roles, Teams and Permissions
6
Understanding the Default Roles on Lendsqr
How to Add New Roles for Your Team Members
How to Add a Team Member
How to Delete a Team Member
What are Permissions?
View all 6
Managing Loans and Savings
Configuring Your Loan Products
6
How to Create a Loan Product
How to Edit an Existing Loan Product
How to Edit a Product Attribute
How to Activate/Deactivate a Loan Product
Activating Third Party Disbursement for your Loan Product
View all 6
Reviewing and Approving User's Loan Requests
6
Understanding a User’s Loan Profile
Understanding a User's Decision Data
Approving and Declining a Loan Request
The Oraculi Section of a User’s Decision Data
Understanding Loan Statuses
View all 6
Managing Fees
0
Managing guarantors
2
How to View and Manage Guarantor’s Details
Activating a Guarantor Requirement for Your Loan Product
Savings and investment
1
Checking For a User’s Savings
Savings products
3
How to Create a Savings Product
How to Edit a Savings Product
How to Activate and Deactivate a Savings Product
Managing Active and Due Loans
5
Locating a User’s Loan
Modifying a Loan
Updating a Loan Status
Repaying a User's Loan
How to Reverse a Loan
Lendsqr Manual Loan Booking
3
Introduction to Manual Loan Booking
How to Book a Loan Manually For a Customer
How to Create a New Customer Before Booking a Loan Request
Managing Beneficiaries
2
Creating a Beneficiary on Pecunia
Managing Beneficiaries Details on Pecunia
Administrative
Getting started
0
Team management
0
Tier management
0
Organization Settings
0
User Management
Managing Your Users
12
Managing a User's Profile
Locating a User’s Profile Page
Understanding a User’s Profile Page
How to View Users General Details
How to View Users Loans
View all 12
Documents and KYC
5
Introduction to KYC
Approving or Declining a User's Document
Viewing a User's Approved Document
How To Use Tiers To Manage Customer KYC
How to Set Up Social Login on your Customer Web App
Whitelisting a User
4
What is a Whitelist?
Creating a Single Whitelist Entry
Creating Multiple Whitelists Entries
How to Update or Delete a Whitelist
Blacklisting a User
3
What is Karma?
How to Blacklist a Borrower
How to Manually Add and Check for an Identity in Karma
Decision Models
Introduction to Decision Models
4
What are Decision Models?
Understanding the Decision Model Language
What are Oraculi Decision Model Settings?
What are Offer Settings?
Configuring your Oraculi Decision Model Settings
0
Creating a New Decision Model
2
Creating a New Model From Scratch
Duplicating an Existing Model
Modifying a Decision Model
3
Modifying a Decision Model and its Settings
Modifying Decision Settings
Modifying a Decision Module
Linking Decision Models and loan products
1
Mapping a Decision Model to a Loan Product
Reporting and Analytics
Working with Reports on Pecunia
3
Understanding Loan Reports
Viewing a Report on Pecunia
Understanding Savings and Transactions Reports
Security and Safety
Fraud
0
Monitoring
3
Introduction to Audit Logs on Pecunia
Monitoring User's activities
How To Allow Only Users From Specific Locations On Your Platform
Glossary
Glossary
0
Understanding the Concepts
Products
2
Loan Products
Saving Products
Payments
4
Understanding Transaction Statuses
What are Settlements?
Settlement and Reconciliation
Managing Settlements
Integrations
0
Accounts
5
Understanding Your Service Account
The Nuntius Disbursement account
How to Transact with Your Disbursement Account
Understanding Your Disbursement Dashboard
How To Withdraw From Your Disbursement Account
Integrations in Lendsqr
Core banking applications
0
External decision services
0
Guides to Back Office Operations
Loan Requests Reviews and Approval
0
Customer Supports
0
Chargebacks
0
Fraud and Suspicious Activities Monitoring
0
Data Dictionaries
Data Dictionary
1
Users
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