When you manually create a user on the platform, the user must complete an activation process to fully enable their account for transactions, especially those involving third-party disbursements and bank transfers. Here's an overview of how the activation process works:
Step 1: SMS Notification for Password Reset
Once the user is manually created, they receive an SMS with instructions to reset their password. This SMS contains a link that redirects them to the web app to do this.
Sample: [BGL Limite.] Hello Theresa, you have been created as a customer with us. Reset password to log in at bgl.lsq.app.
Step 2: Password Reset and Login
The user must follow the link provided in the SMS to reset their password. After successfully resetting their password, they can log into their account using their new credentials.
Step 3: Account Activation
Upon completing the password reset and logging in, the user’s account is officially activated. This step is crucial, as it allows the system to verify their identity and complete the setup.
Why Activation is Important
Every manually created user must activate their account to enable full functionality, including:
- Loan disbursements: For loans involving third-party disbursements or bank transfers, the system first impacts the user's wallet. Without account activation, the wallet will not be able to process these transactions.
- Transaction Success: A user must have an activated account for loan funds to move from their wallet to other parties, such as banks or service providers.
Ensuring the user completes this activation step is essential for smooth loan operations and transaction success.