To approve or decline a users document, you can: 

  1. Navigate to pending reviews and click on a users document

2. Click on ‘Approve’ to approve the document Or Click on any of the other options (depending on the reason) to decline the document.

3. After approving or declining a document, you are automatically taken to the next document awaiting review. If there are no other documents to review, a prompt is displayed.

Reasons for declining a document include the following;

  • Document is blurry

  • Document has expired. 

  • User uploaded the wrong document. 

  • User uploaded image instead of document. 

  • User’s address cannot be verified from the document provided