To approve or decline a Customer's document, you can:
Navigate to pending reviews and click on a Customer's document
2. Click on ‘Approve’ to approve the document Or Click on any of the other options (depending on the reason) to decline the document.
3. After approving or declining a document, a confirmation is displayed and then you can choose to move to the next document that is pending review.
Reasons for declining a document include the following;
Document is blurry
Document has expired.
Customer uploaded the wrong document.
Customer uploaded image instead of document.
Customer's address cannot be verified from the document provided