To blacklist a borrower, follow the steps below:

  1. Navigate to the “Users” tab under Customers

  2. On the users page, you can filter for a user. Click on “Filter By“ to get all the options available to filter by. You can filter by email, phone number, bank verification number etc.

  3. After filtering for a user, you will then click on the row of the user you wish to view their details.




4. On the user details page, on the top-right corner of the page is a “More“ button which bring down a drop down menu. 

5. On the drop down menu click "Blacklist User"

6.Clicking the button pops up a modal. You give your reason for blacklisting the user and click on the blacklist button.

7. Voila! You just blacklisted your first user





Watch this video to learn how to blacklist a user on your platform