Once a mandate is active, you can initiate direct debits on a customer's account based on your repayment schedule or billing cycle. This guide walks you through the steps to trigger debits using an existing mandate.
To trigger a debit on a mandate:
1. Follow the steps highlighted in this section to locate a NIBSS EASY PAY mandate.
2. Follow the steps highlighted in this section to locate a Lendsqr DD mandate.
3. Click the three dots at the top right corner then Click on the “Trigger Mandate" button. A modal will be displayed to you.
4. Enter the amount and comments in the modal and click on the submit button
5. Click on confirm after reviewing the details presented on the screen
6. If the mandate is successfully debited, a success message screen like the below should be shown to you.
