Tracing a transaction
There are three different methods to tracing a user's transactions. You can trace a transaction by using the transition ID, using a date range and using the a transaction amount.
1. Using transaction ID
The best way to filter a transaction is by using the unique transaction ID as the result would be exact transaction you are looking for.
Navigate to ‘Transactions’ on the side navigation pane
Click on ‘Filter by’
Input the transaction ID
Select ‘Filter’
Filtering transaction using transaction ID
2. Using date range
Navigate to ‘Transactions’ on the side navigation pane
Click on ‘Filter by’
Enter the start date
Enter the end date
Select 'Filter'
Filtering transaction using date range
3. Using amount
Navigate to ‘Transactions’ on the side navigation pane
Click on ‘Filter by’
Input the transaction amount
Select ‘Filter’
Filtering transaction using amount
Transaction details
After filtering a transaction, below details are seen:
Transaction ID
User’s Details - full name, selfie, email address, user ID, phone number.
Transaction Information - transaction ID, external reference, amount, type, transaction type, etc.
Transaction Insight - date, time, processor, status.
Clicking on the user’s selfie from here takes you directly to the user’s profile page
Transaction details