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Knowledge base
Getting Started with Lendsqr
Getting Started with the Lendsqr admin console
3
Signing Up On Lendsqr
Understanding The Dashboard
Welcome to Lendsqr!
Managing Preferences
19
How to Manage Your Organization Profile
How to Edit Your Profile Details
How to Edit Your Support Channel Details
What are Organization Documents?
How to Activate Required Documents
View all 19
Roles, Teams and Permissions
12
Understanding the default roles on the Lendsqr admin console
How to add new roles for your team members
How to add a team member
How to delete a team member
What are permissions?
View all 12
FAQs on Getting Started with Lendsqr
15
What is Lendsqr?
In which countries does Lendsqr operate?
What product does Lendsqr offer?
Does Lendsqr give out loans?
Does Lendsqr have a Core Banking Application (CBA)?
View all 15
Managing Loans and Savings
Configuring Your Loan Products
16
How to Create a Loan Product
How to Edit an Existing Loan Product
How to edit a Loan Product Attributes
How to Activate/Deactivate a Loan Product
Activating Third Party Disbursement for your Loan Product
View all 16
Reviewing and Approving User's Loan Requests
10
Understanding a User’s Loan Profile
Understanding a User's Decision Data
Approving and Declining a Loan Request
How to Modify the Schedule of a Loan Request
The Oraculi Section of a User’s Decision Data
View all 10
Managing Fees
2
How to create a new fee for your loan product
Configuring subscription on your loan product
Managing Guarantors
2
How to View and Manage Guarantor’s Details
Activating a Guarantor Requirement for Your Loan Product
Savings and Investment
6
Introduction
Checking For a User’s Savings
Saving Products
How to Create a Savings Product
How to Edit a Savings Product
View all 6
Managing Active and Due Loans
8
Locating a User’s Loan
Modifying a Loan
Updating a Loan Status
Repaying a User's Loan
How to Reverse a Loan
View all 8
Lendsqr Manual Loan Booking
0
Managing Beneficiaries
2
Creating a Beneficiary on the Lendsqr Admin Console
Managing Beneficiaries Details on the Lendsqr Admin Console
FAQs on Loans and Savings
52
Can a user delete their card from the app?
Can I disburse loans to user's bank account directly?
Can I prequalify customers for loan?
Can my users apply for loans outside Nigeria?
Can a user take a loan without a card?
View all 52
Decision Models
Introduction to Decision Models
5
What are Decision Models?
Understanding the Decision Model Language
What are Oraculi Decision Model Settings?
What are Offer Settings?
Adding a custom scoring module to your decision model
Managing Decision Models
6
Creating a New Model From Scratch
Duplicating an Existing Model
Modifying a Decision Model and its Settings
Modifying Decision Settings
Modifying a Decision Module
View all 6
FAQs on Decision Model
18
How does Karma work?
What is Oraculi?
What is Karma?
What is scoring?
What is decision data?
View all 18
Managing Customers and Borrowers
Managing Your Users
15
Managing a Customer's Profile
Locating a User’s Profile Page
Understanding a Customer’s Profile Page
How to View Users General Details
How to View Users Loans
View all 15
Documents and KYC
5
Introduction to KYC
Approving or Declining a Customer's Document
Viewing a User's Approved Document
How To Use Tiers To Manage Customer KYC
How to Set Up Social Login on your Customer Web App
Whitelisting a User
4
What is a Whitelist?
Creating a Single Whitelist Entry
Creating Multiple Whitelists Entries
How to Update or Delete a Whitelist
Blacklisting a User
2
What is Karma?
How to Blacklist a Borrower
FAQs on User Management
7
How can I deactivate a user?
How can I activate a Customer?
Why is the image of my user's BVN empty?
Can my user use another country's KYC?
Why is location required for my user?
View all 7
Payments and Payment Methods
Introduction to Payment Methods
5
Payments with Direct Debit
What are Payment Methods
Payments with Debit Cards
Payments with Virtual Accounts
What are Lendsqr Global Payments?
Payments at Lendsqr
8
How to configure Verve cards for loan repayment
Receiving Payments with NIBSS Direct Debit
Receiving Payments with Debit Cards
Receiving Payments with Virtual Accounts
Transferring Money with your Disbursement Account
View all 8
FAQs about Lendsqr Payments
35
What is Remita direct debit?
Can I use direct debit to pay for a loan before it is due date?
How do I set up the number of days a user defaults in loan repayment before a guarantor is charged?
Does using direct debit stop users from being charged from their cards?
User’s account gets charged even after the loan is settled with a card or bank transfer.
View all 35
Direct Debit
10
Creating a direct debit mandate
Creating a mandate schedule
Editing the schedule
Locating a specific user's direct debit mandate
How to Enable E-Mandate Direct Debit for Lenders on the Lendsqr Admin Console
View all 10
Pricing and Billing
Plans and Billing
12
How to view my current subscription plan
Why is Lendsqr Introducing the subscription plan?
What happens if I don’t upgrade to a subscription plan?
What happens if I don’t renew my subscription plan after upgrading?
Is the subscription plan charged from a different account than my prepaid service account?
View all 12
Prepaid Services
2
What is a Service Account?
Understanding Your Service Account
FAQs on Billing, Pricing and Services
0
Disbursement, Settlement and Transactions
Disbursement Management
4
What is a Disbursement Account
How to Transact with Your Disbursement Account
Understanding your Disbursement Dashboard
How To Withdraw From Your Disbursement Account
Settlement Management
3
What are Settlements?
Settlement and Reconciliation
Managing Settlements
Transactions
7
Security Conditions for Transfer and other outbound transactions
Understanding Transaction Statuses
How to View Users' Transactions
How to Trace Transaction Details
How Lien Works
View all 7
FAQs on Disbursement, Settlement and Transactions
5
What is the Difference between Settlement and Disbursement Account?
How can a lender view their settlement account?
What is the difference between disbursement and service balances?
Why are users not able to withdraw?
How do I fund my disbursement account?
Fees Management
1
How to set up fees for your customers
Reporting and Analytics
Working with Reports on Lendsqr's Admin Console
3
Understanding Loan Reports
Viewing a Report on the Lendsqr Admin Console
Understanding Savings and Transactions Reports
Data, Security and Safety
Security for lender admins
0
Security for customers and borrowers
6
Introduction to Audit Logs on the Lendsqr Admin Console
Monitoring Admin Activities
Monitoring Customers and User's activities
How To Allow Only Users From Specific Locations On Your Platform
Masking/Unmasking Virtual Accounts
View all 6
Data and Data Dictionary
2
Is my data safe with Lendsqr?
How can I export my data?
Best Practices and Practical Guides
Loan repayments
2
Improve your loan repayments with these common sense tactics
Reminding borrowers of outstanding loans
Loan Requests Reviews and Approval
0
Customer Supports
0
Chargebacks
0
Fraud and Suspicious Activities Monitoring
0
Top 10 reasons the system auto-decline loans
1
Top 10 reasons the system auto-decline loans
How the Web App works
1
How the web app works
General
FAQs for General Inquiry
26
Who is a lender?
Who is a borrower?
Can I be a lender?
How much does Lendsqr charge for services?
How do I change the logo on my web app?
View all 26
Adjutor API Services
FAQs on Adjutor API Services
4
Can I integrate my loan services into Lendsqr?
Does Lendsqr offer API services?
Can API users delete their accounts?
Creating an App on Adjutor and Retrieving API Keys
Loan Channels
Manual Loan Booking
4
How to Create a New Customer Before Booking a Loan Request
How to Book a Loan Manually For a Customer
Introduction to Manual Loan Booking
Activating a user after manual creation
External Loan Invites
1
How to use external loan Invites
Magic Links
1
How to use Magic links for loan products
Lendsqr Product Updates
2024
1
Changelog
Configurable Services
Managing a configurable service
1
Introduction to Lendsqr's configurable service
USSD channel for onboarding and loans
Getting started with USSD
1
USSD as a channel for nano loans
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