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To activate a mandate the user or guarantor have to follow the steps below: Download the mandate form Sign the mandate form Take the signed form to...

Guarantors get charged when a borrower defaults in paying back a loan and the system is not able to charge the borrower.

The extra amount charged is the processing fee from Remita.

This happens when a current debit instruction has been sent to the bank already to debit the user’s account before the card gets charged. For situations lik...

No, users cannot cancel a mandate that has been created, however, a user can choose to create another mandate.

No, users cannot specify how they want to pay for a loan. The lender is solely responsible for determining if a loan product will make use of the direct deb...

No, an already existing activated mandate can be used to get a new loan.

The signed mandate form is to be submitted to the users’ bank.

The guarantor has to activate their guarantor mandate by visiting the bank. The guarantor’s mandate must be activated by the guarantor while the user’s mand...